How do I return an item?

If you need to return an item, please read this page carefully to ensure your return is handled correctly, and then contact customer service for a return authorisation number.
The vast majority of orders are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return.

The item I received is not the item I ordered.
Provided the item is unopened and in new condition, we’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to us. You will be provided with a no-cost return-addressed courier satchel (or similar). We process your refund or replacement within 2–3 days of receiving your item.

The item I ordered arrived faulty or didn’t work as intended.
Please contact us. Often some after sales service and technical support may resolve an issue. In the unlikely event the product is defective or faulty please arrange with us to return the item for testing. If we confirm that the item was faulty before leaving our warehouse, or was faulty out of the box, your item will be repaired or replaced by us. A refund may also be offered in some circumstances.