I purchased an item but now wish to cancel what do I do?

(1) Please contact us immediately and if your order has not yet shipped we will cancel it for you and provide a refund if already paid.
(2) If your item has already shipped then within 14 days of purchase Zdirect may accept, at our discretion, a return of incorrect (including change of mind) goods ordered by a customer providing the goods are in resalable as new condition, in other words, providing; the goods have not been used, any sealed packaging has not been opened, all packaging is as new.
A return authorisation is required and (i) shipping is not usually refundable and (ii) a restocking fee of up to 20% may apply however this fee will usually be waived providing the correct goods, or other goods, are ordered and paid for. (EXCEPTION. Sorry but there are no refunds on personal hygiene and grooming products for health reasons, AND games, DVDs and software for copyright reasons).