Returns and Refunds

(1) Please contact us immediately and if your order has not yet shipped we will cancel it for you and provide a refund if already paid. (2) If your item has already shipped then within 14 days of purchase Zdirect may accept, at our discretion, a return of incorrect (including change of mind) goods ordered […]

Where you have chosen to return an item/s shipping is your responsibility and at your cost. Where we have facilitated return shipping on your behalf we will charge you to reimburse our shipping costs. In the unlikely event an item is being returned to us because of a fault or deficiency we usually cover the

If you need to return an item, please read this page carefully to ensure your return is handled correctly, and then contact customer service for a return authorisation number. The vast majority of orders are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return. The

In the unlikely event an item was damaged in transit please contact us without delay. We arrange for the items return and once the damage has been verified your return will be processed promptly for replacement.

It may take 2-5 business days for your return to reach the Zdirect centre. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company,