Shipping

Time to ship

Orders are usually processed and shipped out within 2 business days.  Often orders placed in the morning can be shipped out the same day.

Time to Delivery

New Zealand shipping addresses delivery target is within 3 business days

For Australia and the South Pacific the targeted delivery times range between 4 to 10 business days.

Delivery Method

New Zealand: We use overnight courier. Delivery to some residential, remote or rural areas may take an extra day.

Our standard delivery method is courier “NO signature required” which means your item will be left even if your premises are unattended.

With this standard method we are not liable for any loss or missing items if the courier can provide evidence of delivery to your address. Evidence of delivery is usually the GPS position recorded at the time the package was scanned at the delivery address.

Signature Required Option:

Alternatively if you prefer, or are concerned about the security of your item or have had delivery items stolen from your delivery address in the past, then please instruct us to send “Signature Required”  You can do this by sending an email immediately after you have placed your order.

Australia, South Pacific and elsewhere: Standard delivery method is Airmail. Sometimes we may send by courier.

Delivery Estimates: Zdirect makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events.  By placing an order, you agree not to hold us liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Claims for non delivery or delivery of damaged goods

Claims for non delivery must be made as soon as possible. If you are concerned about any delivery delay of your order please contact us as soon as possible.  In any event contact us within 4 business days of scheduled delivery to enable us to comply with the requirements of our delivery providers (courier and post).  Non delivery claim addresses may be registered with a national claims database.  We reserve the right to require signature receipts or to cancel orders to what we consider to be high risk addresses.

If your goods are received damaged contact us immediately and within 48 hours of delivery to enable us to comply with the terms of our delivery providers.